Shipping
1. Where do you ship to?
We offer worldwide shipping, so no matter where you are, you can enjoy our rings. Please note that shipping times may vary depending on your location.
2. How long does shipping take?
Shipping times depend on your location and the destination country. Generally, you can expect delivery within 4 to 7 days after placing your order.
3. What about shipping fees?
We offer free standard shipping on all orders within the UK and Europe and charge a £5 flat fee on international shipping.
4. Can I track my order?
Yes, absolutely! Once your order is shipped, you'll receive a tracking number via email. You can use this to track the status and location of your package Using the Shop App.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 14 days of receiving it. Please review our Return & Refund Policy for detailed instructions.
Rings
6. Are these rings made of real materials?
6. Are these rings made of real materials?
Yes, all our rings are made from high-quality materials such as sterling silver, Stainless Steel and more. Each product description includes information about the materials used.
7. What if the ring doesn't fit?
We understand that sizing can be a concern. Check out our Ring Sizing Guide before making a purchase to ensure you choose the correct size. If the ring still doesn't fit, don't worry - we offer hassle-free exchanges. Just reach out to our customer support. You will need to return your product and we can swap out your order very easily.
8. Are the product images true to the actual rings?
We take Plenty of Photos for all the rings we sell so that you have the clearest and best idea of exactly what your rings will look like when they arrive.
9. How do I determine my ring size?
String or Strip of Paper Wrap a thin strip of paper or a piece of string around the base of the finger you want to measure. Mark where the paper or string overlaps, then measure the length with a ruler. Compare the measurement to a ring size chart to find your size.
General
10. I did not receive my confirmation Email ?
Please check your spam folder first. If you did not receive anything, you might have written your email incorrectly. You can always contact us on the chat button on the bottom right or can always contact us at RingsEclipse@gmail.com
11. What if the ring doesn't fit?
7. What if the ring doesn't fit?
We understand that sizing can be a concern. Check out our Ring Sizing Guide before making a purchase to ensure you choose the correct size. If the ring still doesn't fit, don't worry - we offer hassle-free exchanges. Just reach out to our customer support.
12. Is my payment information secure?
Absolutely. We prioritize the security of your payment information. Our website uses industry-standard encryption to protect your data and ensure a safe and secure shopping experience.
13. How can I contact customer support?
For any inquiries, assistance, or concerns, you can reach out to our dedicated customer support team through the Contact Us page or through the chat button at the bottom right hand side. We're here to help you!
At Eclipse Rings we Work our Hardest to ensure you have a smooth and exciting experience while Exploring our selection of rings. Learn More about our brand our story our values and our Promise